Refund policy
Our Guarantee
We want you to love your bracelet. Every Cacilia Sauer order is covered by:
- 30-Day Money-Back Guarantee — return any unworn item within 30 days of delivery for a full refund, for any reason.
- 12-Month No-Tarnish Warranty — if a stainless-steel link tarnishes, enamel lifts, or a charm fails under normal wear within a year of delivery, we replace it free of charge (a photo is all we need — no return shipping required).
- Transit protection — items damaged in transit are always replaced or refunded in full; send us a photo within 7 days of delivery.
Returns
To start a return, email info@caciliasauer.com within 30 days of delivery with your order number and we'll send return instructions. Items must be unworn and in their original condition. If original packaging isn't available, pack the items securely in a replacement box.
Return shipping is paid by the customer, except for items that arrived damaged or defective (covered by us). Original shipping costs are non-refundable.
Lost Packages
If your package is confirmed lost in transit and has not been delivered within the expected timeframe, we will reship your order or issue a full refund — your choice.
Refund Processing
Once your return is received and inspected (or your warranty/damage photo is verified), we'll email you a confirmation and process your refund to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank.
Late or Missing Refunds
If you haven't received an approved refund yet, first re-check your bank account, then contact your credit card company and bank — posting can take several business days. If it still hasn't arrived, email us at info@caciliasauer.com and we'll chase it down.
Exchanges
Want a different charm instead of a refund? Mention it in your return email and we'll ship the replacement as soon as your return is on its way back.